DealersEdge Professional Forums

Joined yesterday. Enjoy it so far

As we have a variety of professionals on this forum I feel a thought starter was in order. My very first physical inventory was over to the tune of $46,000 and after a few sweat soaked days I was able to get DMS reporting, finding the owners newest toy was entered into the parts inventory. This ...

I fought that for years. And I know it has to be worse now. This can get into a liability issue if you give the wrong number based on the info the customer gives you. He buys it someplace else and if it caused injury or damage he can try to come back at you. Some times I may have come down with ...

partsguy99 wrote:Words of wisdom from someone who spent 45 years in a GM parts department. Mechanics are JUST smart enough NOT to be bodymen.

I agree after 40 years with Chrysler. I could tell so many stories but there isn't enough time.

CADLOU wrote:How long ago was this? because I would think that today they would take a sizable hit on Purchase loyalty.

If this is in reference to the post right above yours it was a Chrysler store over 10 years ago.

I guess it all depends on the background of the owner. I worked for a western US group who's owner started in the parts dept. The only time aftermarket parts were used was on a car that they didn't sell. If they had a sister store the parts came from them. No used cars were sent to independent shops ...

The last one I was involved with the buying store was partially owned by Chrysler. I submitted a list and then had a meeting with some Chrysler reps. They questioned some of the items but all in all it was a good return.

I went through several in the past. Always stayed with the new owners. It can be good for the parts dept in the fact that you should be able to do a buy/sell parts return. Sure helps in keeping a clean inventory.

So when you bill it out this way it doesn't affect sales loyalty?


Sales loyalty is looking at how much after market crap you are putting on GM cars. As long as you are billing out a GM recognized part number on a GM car you should be ok.... Now, how much BG/Granitize crap (snake oil in a can ...

That last post sounded like most of my days for many years. Clear down to the damned license frames. Glad to be retired for 10 years/