DealersEdge Professional Forums

We've been waiting months for Escalade windshields. My oldest order is from April. Talking to DPAC, they say there's over 900 backorders. Yet they show 20 on hand on PWB+.

I did a "training" class. They said the return documents should be immediately available, but the PC302 had to wait 24 hours (I think?) before you could print them.

I/We've been running fine all day, until about 20 minutes ago.

This is from a post here last year (Thanks 2longinparts!!). This is the way I do it, and it "usually" works. If it doesn't, I contact my Dealer Liaison, who's pretty good about getting it done.


Re: gm SPRINT damage claim
Postby 2longinparts » Fri May 10, 2024 3:25 pm

Try entering you claim this ...

This may be her:

www(dot)linkedin(dot)com/in/nichole-kraatz-63a90145

Just got this from my liaison:


Good afternoon,

We wanted to inform you about an issue with the eDoc functionality. Our team has identified the problem and is actively working to restore full functionality. The onboarding process for all users is time-consuming, but we are making steady progress ...

Mine are there, just out of their normal order.

I have reynolds and reynolds, And what I have found working for us is. We create an invoice to order the parts. Pull the parts and tag with yellow painters tape the customer name and put in a pulled parts bin. When all the parts are in a print a pick ticket and one copy goes to service, the other ...

Trying to do an RFI case online, anyone else seeing an issue of the page not opening? All I get is "404 Not Found: Requested route ('gma-ui-dealer.apps.oc1w1(dot)gm(dot)com') does not exist." Probably should get ready to be Thanked For My Patience.

app center:
VINView/PartView
then on the left hand column click part view

It is hidden with the sales tool that allows them to track where vehicles are in the transit process to dealership.

Do you have to be a "Wholesale" dealer to see it, or maybe "phased in"? I see the VINView, but no PartView ...