DealersEdge Professional Forums

WE are in Massachusetts and are at cost plus 79.35% for warranty parts through Chrysler.

TimK,

We only handle the SORs. At 8:00 am we call ALL customers for parts receipted that morning. After the initial calls are made, we call any customers that have had a part here for seven days that has not picked up the part or does not yet have an appointment. We keep calling every seven days ...

We are on ADP and print an RO quote when parts are requested by a tech. The service advisor sells the job and we just roll the quote on to the repair order to order parts. Parts department calls, emails, texts, etc. customer as soon as the order is checked in to make an appointment. Parts calls ...

I have Chrysler and Toyota stores on the same lot. Chrysler department has an assistant manager that works by himself on Mondays from 7-6. He then works Tuesday to Friday 8-6 with a 1 hour lunch. There is 1 counterperson that works Tuesday - Saturday 7-3:30. I send someone from the Toyota store to ...

On January 4th, 2010, I took over two parts departments that were selling $1.2 million per month combined. Of coarse, they were losing money every month. After writing off $280,000 in obsolete inventory, (including over 100 reman engines and transmissions), totally reorganizing the warehouses ...

Work hard every day. Work your inventory every day. Always be training your people. I only work 45 hours Monday thru Friday. I work from the second I walk in the door until I leave for the day. I never get behind and EVERTHING gets done every day. I never leave something until tomorrow. Very ...

What DMS are you using? (or NOT using, at the moment)

It took me two years to convince my current DP to use the factory tire programs and to stop using the local tire store as we were just helping our competition. It took me a year to convince him that we don't need to sell tires at cost. It took me 2.5 years to convince him that selling to internal at ...

We also pay $2.99 per call. A wholesale customer calls for price and availability and I get a text message and an email!!!! Ridiculous!!!! I'm supposed to ask for the sale? He has to quote his customer. HE has to ask for the sale. Dealers just love dishing money out to consultants who they think ...

I am the parts manager for Chrysler, Jeep, Dodge, Ram, Toyota and Scion.