DealersEdge Professional Forums

Hmmm...my initial reply was going to be to use the 19207763 to exhaust stock and make way for the newer 23103351. But, I see now there's not actually a PNC on this. Your guess is as good as mine. :shock: We have one of each on the shelf as well.
How about Good-Better and the Best is yet to come ...

I have made a customer buy one of our keys, even though he had his own that he wanted cut.

Simply put, I had no way of verifying that his key would work on his vehicle.
I don't care if THEIR key works on their vehicle or not. I just make it clear to them that I am NOT replacing their key for any ...

I have no problem with that either.

cain555 wrote:What happens if their part needs to be warrantied? Can they come to the dealer?

Yes sir. and at this point, you MAY actually make a profit, k+40%

I hope it does ruffle a lot of feathers at GM. I've been as loyal to GM over the years as anybody could be. But it seems that the powers at the top have no loyalty to us that helped build GM to the status it once was. If you only listen to the people [us ] on the front lines, then you know what ...

Yeah same here. I liked the figures showing until you pointed out the month and year ain't right.

39 years as parts mgr. as of March 2016 . All in the same town, same franchises, 3 different owners. I do not think it gets any easier no matter how long one stays in this. It has been a living , at home everynight, no Saturdays. Met many good people over the years. Most respect if given respect ...

Bailo1 wrote:Yup, no CSOs today. Bull$#!* Thanks GM. World class car company with a B-team website.

And then to top it all off, they short me a tote that happened to have parts that I had just had to explain yesterday that ~~~~~~~~

bigmac wrote:Same here. If you reorder both orders will show up, if you don't neither will show up. No wonder I have grey hair!

I agree 100% except I still have my color, it's just falling out. Found out the order did take, but did not ship out as usual. No parts next day as promised.

SYSTEMBOB wrote:2016 impala customer wants one too. they list part # 84024857 for a complete kit.(jack and all) but gm has no prices available for it. customers love when you dangle carrots in there faces.

Where, may I ask do you find this number {84024857] ? I see that # for the Malibu, but not the Impala.