DealersEdge Professional Forums

We create two counter tickets every month to the Dealership, one for shop supplies and another for cleanup department supplies . At the end of each month we close them out and start two new invoices for the next month. Depending on the circumstance , the system marks up 15% or the parts manager can ...

Since about the middle of February, I have not been able to get these very easy . Used to order 10 at a time and they came right in. Now, DRO, CSO, order one at a time with the RO nmbr and Customer name, doesn't matter, nothing coming back. the orders keep piling up. Charlotte shows plenty of stock ...

I have a $400.00+ part that we shipped on a Spac case that has not been credited to us by GM. Called GM and a not very polite person told me they were behind on issuing credit due to staff shortages and sent me a form to try and get our money. If this is how it is going to be, I would rather keep my ...

What use did it ever serve, other that to let me know that I wasn't the only one having the same problems that everybody else was having too.

smoyer wrote:May not be technically the "correct" way but any rim orders that are over 60 days old i cancel them in my dms, if for some reason they wonder in i just manually post them

That is exactly what I do.

But it is an exciting new opportunity!!!!!! FYI salvage yards have been around for a long time. GM must have hired someone that has ties to that yard since they are the only one mentioned. Gotta Love that Great GM Feeling!!!!!!! Just make sure they acknowledge the fact that they are getting a used ...

Even if GM was going to be on the helpful side of things, I have not seen in some areas, where they put anybody in place that can help us. If there is such a person they are not there long.

olepartsguy wrote:NOTHING IS FREE ABOUT THE DEALERSHIP AGREEMENT. I PAY $690 A MONTH FOR 5 LICENSES

What about when globalconnect goes down, are you without a catalog then ?

Could it be any worse


GM: Challenge accepted, hold my beer! :lol:
Yes, The Federal govt. and the current management at all these corporations are from the same mold. Nothing they say will work or be taken serious by the people that have to live and work under their stupidity even though their ...

Sounds about the same for us Canadian dealers trying to get parts out of the US. Pre strike/pre covid Our guideline to customers was 5-7 days and normally that was normally accurate. Now I simply tell them it'll show when it does...wait for the call. We look like idiots.

Doesn't help that our US ...