DealersEdge Professional Forums

Hello my fellow GM people!
Let me formally introduce myself. I am Jesse Hall and the Parts Manager at Brown Brothers Cadillac in Louisville, KY.
I posted that I will soon be without a job. We are closing our doors the 15th of this month. Personally these last few months have been hell for me. Losing ...

Well my time here is short. Unless I get another job as manager I won't be on here much if at all. After 75 years in the business we are closing our doors. GM gave out a nice package to the owners of Cadillac shops to close if they did not want to upgrade. We were one that said no. So to all of you ...

Here is something you might want to watch for. I was charged for 4 tires and I could not find any supporting documentation. I then I seen the sale was in August. I called Tire invoicing and was answering a question when I paid better attention. Yea, I had miss read the date. It was August alright ...

I am going to use all caps so you can better differentiate mine from yours.
Not quite certain I understand the issue so I will ask some questions and make observations:

1 - You say your CDK system has 3 parts on a RIM order but you received 4 parts from GM. THIS IS CORRECT

2 - Did you have a ...

When this happens to me, it is usually a superseded part. check for old or new numbers that still have Rim state code 2
No supersession. I looked at history. I approved adding it to RIM sometime last week, so I can't see from the sales history the supersession. We had sold this part in the past ...

JGROSS1978 wrote:Pack quanty?

no

JGROSS1978 wrote:Are you being billed for 4??

YES.

Hello everyone! I have a question. Our business has been way down the last few days. I caught this once before and have always caught it, but it has been some time since the last time I caught it. It has been at least two years. With the business slow, it is obviously easier to see the problem. The ...

I tried looking it up in parts and procedure manual and came up bust. I would start with invoicing and go from there.

Merry Christmas to all!