DealersEdge Professional Forums

Yes, I cannot get into PartsWorkbench+. tried on two different browsers. Maybe, I''ll have better luck tomorrow. Starting to feel like a next Tuesday problem.

This is indeed a terrible program, as crap rolls down hill and the Parts Department ultimately has to deal with it. I have worked at three different dealerships, and the process is pretty similar for each one. Here is how we handle it. The part show's up and depending on what it is, it gets staged ...

Michigan. Another point to make is that they will pull data from your sales history to see what percentages you are getting from customer pay transactions. If you are discounting too much, it could play into how much they will go after. Initially, they tried to get us 113%. But, GM's attorneys ...

93% markup here. We also have an increased labor rate. It is fully worth the investment. Just be prepared to be audited. It was possibly the best thing we ever did.

Luckily, I have a Rep from our tire distributor that handles these. Unfortunately, I have to make the decision on when something is warrantable. Once I do, I take measurements and figure the balance owed by the customer. We perform the Job and document everything on the job card. Once it's complete ...

Yes, we are having the same issue.

So, we've had this happen in the past. It's a little shady , but GM essentially doesn't care if it wasn't available to be returned to you. So our Body Shop Manager keeps a stash of headlights, taillights, etc. He will smash one up and put it in the box. We send it and it gets paid. Hope this helps.

This is a BIG question with a lot of variables. As a Parts Manager, you need to make sure first of all that you are RIM compliant. If you are failing in any of those categories, you essentially won't even get a place in the game. You need to make sure that you are approving parts for RIM. You also ...

That's a tough one. That was a side cut laser key if I remember right. They are unique and unlike any other key GM offered. I'd reach out to a locksmith to cut the current blank you have, :idea: or possibly see if you could get a precut from GM. It even gives you specific ordering instructions in ...

Thanks to 689isforme as well. I am also getting labels from Chris. I must say, I do find some helpful information on this forum from time to time. Thank you!