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Denise Trimble wrote:

swilbs wrote:

Denise Trimble wrote:GCUS-9-16503

Well it's about f'n time! Referrals are back, friends...

How did you get this info?

GM e-mails. I PM'd you.

Yeah I yipped for joy and it echoed across our shop when I saw this. About time they bring it back.

Be careful with that, it is against the sprint rules to ship parts that don't match. Our previous guy did that and that is what made him our previous guy. One of the GM reps came down and executed his career himself. If the part doesn't match the one on the spac and isn't new in box, then it doesn't ...

Anyone frustrated that the GM SPAC system has NO way to search , reprint and / o view previous SPAC case fulfillment in OEConnection ? I mean seriously if we are a shipped why cant we pull up previous shipments , buyer info and reprint labels .

I'd like to see the dealer info. If I have a part by ...

Had one yesterday, this tells you how screwed up GM's Express Direct system is. Part has to shop for two days before an Express Direct can take place. Had a dealer willing to let it go, but could not do the Express Direct because two days had not passed. Went ahead and purchased it outright, will ...

The problem is there is no desire / good attitudes instilled in the "kids", but that is another conversation for another thread...

Truthfully, if we were smart, we would make all the points of contacts in D2D Link responsible individuals (ie. parts managers, assist parts managers, lead wholesale ...

Yeah it has been off and on today. At least it is reliable... reliably awful...

Denise Trimble wrote:

AlanHomes wrote:As Commie Harris would say....... OE Connect is not connecting, connecting is important but if you cannot connect the connection is lost.

What connection.........

Yeah not gonna lie I came to say the same thing.

My case in point about the chat agents. There is stock at facilities within the US (only four though, the rest of the stock is at either a Canada facility or processing/storage facility) so yeah DPAC can't add a SPAC to it. They took DPACs ability away to force orders thanks to the wondergful strike ...

Might as well be Green Acres with the candlestick phone on the outside telephone pole

And yet I would still prefer calling over the chat because at least when I call I get accurate information about 99% of the time (again depends on the accent attached) (meanwhile those same people are now the ...

It may not relate to this exact topic...... How many times have I sent out a D-D request to several dealers at once with SPAC case notes, can you let go, shopping on a SPAC case, etc. please check. Some dealers will cancel the request on the D-D link, others will just let it hang out there or not ...