stock criteria issue

[dstewart291]

So, my department has a issue with parts not automatically replenishing. It shouldn't be a phase out issue due to most parts are daily or regularly sold. so like oil filters, cabin filters etc, will regularly remove them self to non stock under function 10. i cannot figure out why it is doing it, also parts under criteria 10 to active with parameters to stock 3 and max 4 or however do not populate on the stock order. i added a couple pictures to hopefully see the details behind this particular part but it happens with a lot of parts and i cannot seem to get parts to replenish properly. I have contacted dealer track 3 times now for over 3 hours of calls, one literally told me a process that does not exist in the menus he explained, the others literally were guessing. so I'm hoping for a chance someone has ran into this and can see what is fouling it up in our system.

[dstewart291]

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[dstewart291]

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[Stevenspeaking]

When you build your stock order is it possible that stocking group 100 is not included with the pull?

[dstewart291]

I just ran a stock order with all selected, and one with manually grabbing the desired sources, there was no change/difference. i feel something in the stock order criteria or in another parameter I don't know about is creating an internal issue, I just don't know it enough to find it.

[huntparts05]

Did you ever find a fix for this? As I am having the same problem.