by tcollins » Sat Dec 15, 2007 10:05 am
In fairness to Rod and Arkona, in the above situation, I have found that it was not "entirely" Arkona's fault. There was some miscommunication on the part of the third party. I truly believe that it could have been avoided or minimized had I had proper communication from both sides. I acted on what I had. That being said, here is my rant.
I don't want to use this forum as a means of communication with Arkona or as my effort to fix Arkona and I don't want to participate in conference calls to help you or anyone else fix their problems.
I'm not selfish or self-centered, I simply don't have time, period and would prefer to use my time to fix my problems and drive my sales because that is what they pay me for. Believe me, I have plenty to work on and ask that very question daily. What I do want is to be able to make ONE phone call, get ONE correct answer or ONE correct timeframe or ONE returned phone call when I'm promised. Whatever it takes to solve my problem so I can go back to doing my job. I expect the same from my employees, my vendors as well as my dealership. Tell my what your going to do, tell me when your going to do it, maybe even tell me how your going to do it if you think its important but most importantly DO IT.
Will I participate in forums, conference calls and meetings, you bet if it helps me with my job or helps my employee do theirs. Will I continue to post, however mad you get at me, you bet, if it is the only way I can communicate effectively and efficiently or get the things done that allow me to do my job.