by bsilcox » Sat Dec 22, 2007 9:37 am
Good Morning Vtecmanager and Richard;
Is this a copy of the orginial repair order that the ASM creates? Does it print at the parts counter and do you reprint with add on upsell lines? One issue that I have in my store is I have tried to keep the number of ops limited and If we start a repair order customer pay and it changes to Warranty or Service Contract or Internal Goodwill I am having a communication concern as to what line for parts and how are they to be paid. I have asked Arkona to let the parts guys see the entire line but they are working on that. Any suggestions you may have until they can get that completed to help with mu issue between Parts and Service at my store?
Thanking You In Advance for any and all KELP!
vtecmanager
Member-posted-12-21-2007-09:45
Whenever a RO is created in service at our dealership, the parts department printer shoots out a copy of the RO. Everything is right there for us to see. This process is kind of a tree killer, but it works for us. Hope this helps.
Parts Ninja
Richard
Member-posted-12-21-2007-04:01PM
We print a single hard copy. The tech must have a hard copy to get parts. We used to print 2 (one for the advisors, one to give the tech, but as you said, it's just killing additional trees.)
Since we have the printed page, getting to the correct line isn't a huge deal here.
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