What are you switching FROM?
As with any switch, keep 2 things in mind.
1) Training- you get out of it what you put in it. If you don't go, or don't pay attention, don't blame the DMS vendor. Make sure any and ALL employees attend every training session.
2) W-I-P - don't let it exist. Close everything you can prior to the switch.
Next, go in with an open mind. Whatever system you are on now, the new system will NOT do things the way you do it now. In the long run, you'll learn how to use the new system in ways that you couldn't use the old one. And, your dealership will be saving a LOT of money over ADP or R+R.
I see you're not too far away, feel free to contact me, parts "AT" Wilsoncountymotors.com.
[This message has been edited by Richard (edited 08-18-2008).]