Remember the Parts Transactions screen is a billing that most use as an Inquiry screen, so yes you would need to delete anything, because it treats the transaction as a sale. The Parts in Inventory is better used as an Inquiry Screen to me. That shows you your QOH, and youre QU- in Process, you can also search demands, sales, and in process sales.
Now on the Special order Process, the part is received, and the order status changes to Filled, whoever contacts the customers to notify them that the parts have arrived need to change the special order status to Notified, and input the notes in the note field. SERVECE has access to do this too so dont let think they can get away with not calling the customer, this would allow you to hold the individuals responsible for notifying the customer.you give them the reports showing the order filled for the customer, and they then contact the customer, and change the status to notified
Wiki Link:
https://www.arkona.com/website_09/suppo ... ial_OrdersThanks,
-Ray
[This message has been edited by wholesaleguy (edited 08-04-2010).]