DealersEdge Professional Forums

Just wondering who's using this forum. Can you state your position in the dealership; how long you've been on the ARK, and what state you're in.

Parts Manager
3+ yrs
Tennessee

Me too?

We're considering Arkona right now. Would love to hear feedback-good and bad.

What would you like to know?

Fixed Operations Director
4+
Virginia

Hi everyone

I am one of the moderators for the Arkona Forum. I was a fixed operation manager for 13 years and now I am the Product Manger for Fixed Operations for Arkona. I have been a user of Arkona since the beginning. If anyone would like to talk to me please contact me.

I have been on Arkona for 9 months!!

Fixed Ops. Director
Consultant
40 Years and going strong
Staying on the Leaders Edge!

Parts Manager
3 weeks
GA

Service Manager
went live 2/04
Iowa
Arkona allows us to make mistakes 50X faster than we could with ADP. They say no change but customer service has become worse since they were bought. Wait times are longer and like they do not have the time to help as they did. Almost like o a quota. It is easy to teach new people but tht is because it is simple and not at all geared to the fixed side. After working with it it was developed by and for accounting. As log as it stays inexpecive (CHEAP) owners will have us use.

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9 months on Arkona

30 years fixed experience
Parts Director
Colorado

I'm finding that my "concerns" are being answered faster, but I'm still having difficulty getting problems resolved. I find the system unstable and inconsistant. What works today doesn't work tomorrow and its not always the same thing.