by Richard » Wed Jan 23, 2008 2:35 pm
I only hit "27" Lost Sale, if it is a TRUELY Lost Sale. In other words, I didn't have it on hand, the customer flipped me off and left...Lost Sale....otherwise I'll order/pick-up/ect that part for that customer which regardless of what route I take to get there, makes it a SALE, not a Lost-Sale.