DealersEdge Professional Forums

Ray,

I billed a GM part as an unusual sale. But the sale still showed up on the RIM website.

Doesn't this defeat the purpose of the unusual sale?

Thanks.

Parts007,

This is a relatively new function from our last major update so I havent had the chance to play with it much,but to answer your question, Yes this would defeat the purpose of an Unusual Sale. If thats true I would suggest that you call our Support Department and create a case for it, so we can correct the issue.

Wiki link on Unusual Sales:

https://www.arkona.com/website_09/suppo ... usual_Sale


Support Number: 1(800)945-1028

Thanks for the Post,

-Ray

Good idea...

Case 1445014 created

Today I received my first response regarding this case, and I wasn't pleased.

The rep stated that the (invoice I used to create the) special order was recorded as a sale, not the actual sale..

I forgot my exact words, but I told them this is incorrect. First: The invoice used to create a special order was not a prepay invoice (invoice total was 0). Second: the supporting documentation I provided showed that RIM recorded the sale on 06/18/10, the same date that I billed the unusual sale invoice on Arkona. The special order was created on 06/16/10.

not impressed

Parts007,

I made some additional notes on the case, I hope it helps clarify the issue.


Thanks,

-Ray