by Parts007 » Wed Aug 18, 2010 7:56 am
Today I received my first response regarding this case, and I wasn't pleased.
The rep stated that the (invoice I used to create the) special order was recorded as a sale, not the actual sale..
I forgot my exact words, but I told them this is incorrect. First: The invoice used to create a special order was not a prepay invoice (invoice total was 0). Second: the supporting documentation I provided showed that RIM recorded the sale on 06/18/10, the same date that I billed the unusual sale invoice on Arkona. The special order was created on 06/16/10.
not impressed