Made the switch from ADP to Dealer Track 13 months ago. Still miss my ADP for alot of things.
I went into the switch with a very open mind. In the begining I had very few good things to say about Dealer Track. Over the course of the last 13 months I have managed to find a few good things to say about it, but still miss my ADP.
As for what Gerry said about a report writer, I couldn't agree more. Dealer Track came out with there "version" of a report generator and in my eyes it is a total failure.
As for what Wholesaleguy said, you are spot on. You must go into the change with an open mind and continue to keep an open mind about it at all times. As a manager no matter how much you like or dislike the change in systems you must put on a happy face and stay positive in front of your employees or all you will ever get is resistance and hatred. All that does is cut into your efficiency.
Just my $0.02