by wholesaleguy » Tue Oct 09, 2012 12:27 pm
okpartsmanager,
This is what I told Richard as he transitioned from DealerTrack to ADP.
What I tell my clients when it comes to transition from one DMS to another is 1) Attitude is everything! Your employees will feed from your attitude so if you hate it they will too, and that will hurt more than help. 2) You really wont be able to speak intelligently about the DMS at least until for a few months, so hold those preemptive thoughts because what you believe to be facts will change as you start to truly understand the DMS and all of its functions. 3) The real issue is CHANGE! No one likes it, and rarely do they embrace it! Blame most of the issues to change, and realize it will get better as time goes on.
~Ray