What methods is everyone using for techs to request parts quotes and order parts? Communicate with other employees in the dealership?
Our service dept has a parts bay window, however there is quite a bottleneck at times. We are looking for a way for the tech to send a message from they bay to the parts counter, and have the ability to converse back and forth. At the same time having visibility to all in the event another tech jumps in, or the writer needs to verify where we stand on parts pricing/ETA.
Hoping someone has an iOS/Android app based idea, or another system that doesn't require adding on thousands to our overhead.