by MARY SHERICK » Sun Feb 28, 1999 11:28 pm
AT OUR CADILLAC/OLDS/BMW STORES WRITE-UP IS HANDLED BY THE SERVICE ADVISORS IN THE SERVICE LANE FOR CUSTOMERS. IT DOES NOT MATTER WHETHER THE REPAIR IS CUSTOMER PAY, WARRANTY, OR INTERNAL. IF THE CUSTOMER BRINGS IN THE VEHICLE, THE SERVICE ADVISOR HANDLES IT. IF THE VEHICLE IS A NEW VEHICLE INSPECTION, THE SALES SECRETARY GENERATES THE ORDER FROM THE DELIVERY RECEIPT. THESE SHE KEEPS IN A STACK TRAY ON HER DESK. SHE MARKS ALL SOLD ORDER VEHICLE REPAIR ORDERS TO INDICATE TOP PRIORTY. SHE HAS THE SERVICE MANAGER SIGN THEM, THEN GIVES THEM TO THE TECH. WHEN HE IS DONE, HE TURNS THE RO IN TO THE INVOICER. FOR USED CAR INTERNALS, WE HAVE A SEPERATE SERVICE AREA, WITH A SEPERATE WRITER. NEW CAR INTERNALS ARE WRITTEN BY ADVISORS, AFTER OBTAINING AN AUTHORIATION FROM THE SALES MANAGER. THE ONLY EXCEPTION TO THIS SYSTEM IS OUR BMW CENTER. ALL BMW REPAIR ORDERS ARE WRITTEN BY THE WRITER. AS FOR TRACKING OPEN RO'S, R AND R AND ADP BOTH HAVE REPORTS THAT WILL TELL YOU EVERY OPEN RO IN YOUR STORE, HOW MUCH MONEY IS ON IT, AND EVEN WHO WROTE IT. IF YOUR OFFICE STAFF AND SERVICE MANAGER CANNOT RUN IT, CALL YOUR DSP AND ASK FOR THE EXECUTABLE. THE R AND R REPORT FOR RO'S WITH MONEY ON THEM IS 3613.