by Gerry Laughlin » Thu Apr 05, 2007 4:57 pm
Matt,
Why does it always have to turn into an issue. You talk to the Rep first, they say contact billing. You call billing, billing says to fax in a request on company letterhead. So you fax a request, you wait, nothing happens, the next bill comes in, it is still on there, you call, they say they never got it, to fax it again, you fax it again, call back, leave a voice mail this time because the girl that handles it is in training in Zimbabwe. And so it goes. That what bth is talking about, and this time except for the Zimbabwe training I am not exagerating.
Gerry