kcatdeejay
I wouldn't argue about the fact that your a qualified individual...speaking on behalf of your experiences. Indeed there are dealers who let their managers run amuck. Those dealers often crash and burn due to mis-managed monies, theft, excessive debt practices and poor management. But, to say that one in thirty is qualified is more than perposterous.
It's true that dealerships fail because the owner doesn't care enough to watch his/her responsibility in the dealership. That only lends credibility and exaggerates my point on leadership. Does it not?
I have never given a speach at NADA (though I truly wish I could)but that doesn't reduce the validity of my point. There are many qualified, knowledgeable and passiontate people still left in this business. All we have to do is recruit, train and pay the RIGHT way. This business has overpaid underqualified individuals for its entire existance. Until the industry is willing to change its practices your prediction will come to fruition.
Look, we're still paying our people the way they were paid 20 years ago. We're still hiring the same way we did 20 years ago. It's a leadership issue...enough said.
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"focus on the purpose, not the outcome."