Thanks for your input. I am curious to see how many dealership are doing them in house and what size they are ie department cost and/or employee count.
I currently have an eight person staff doing many of the dues you listed some are still required to be done at the dealership level. I would like to expand my operation to grow the business even more.
In expanding my service my costs will also expand therefore I will need to justify that cost. Do you have any statisics as to how much it has increrased sales in both the sales and service departments for dealer groups that have a BDC?
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Steve Dawson
Fred Beans Family of Dealerships
Service Marketing Manager
[This message has been edited by SDAWSON (edited 08-24-99).]