Microcat Helps Hurricane Affected Dealers

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First and foremost, we hope that all of our dealership customers and families have been able to begin to gather their lives together after such a tragedy. For those who may have lost loved ones or friends, homes or even your dealership, our sympathies go out to you.
As a result of these recent events, effective immediately, Infomedia has suspended any payments due for the Microcat EPC for any dealers affected by the hurricane.

We understand the amount of work that will be required to get even the most basic of services operational. As such, dealers will not be asked to pay for any outstanding invoices or for systems being used until the dealership is fully operational again. Infomedia will wait to be advised of this by each individual dealer.

We will also continue to arrange for Microcat to be shipped to you during this time and these systems will all be at no charge during this period.

If any of the affected dealerships are able to utilize laptop computers or home PCs as part of their skeleton service, we can supply you new security dongles and disks and you will be up and running as quickly as possible.

We have proactively attempted to identify those dealers that are most impacted based on maps of the affected areas but will honor a request from any dealer in the affected area. To ensure that you are included in this program, please call our Customer Service Team on 1-888-929-5599 and identify yourself as one of the affected dealers in the area. While we are aware of the general area of damage, we do not assume to know the conditions of dealers in surrounding areas.

Added to this, if you have a neighbor dealer who is also trying to get on their feet, we are also extending the same offer to them, even if they are not a current customer of Infomedia. All you need do is advise our customer service team of their details and that you have asked for them to be included in the program and we will make the necessary arrangements. There is no obligation to do business with Infomedia after this period. We are just trying to help in any way we can.

The team at Infomedia want to make it as easy as possible to get your businesses back on line again and servicing your customers.

Do not hesitate to call on our team for any assistance you may need.

The Customer Service contact details for IFM North America (Infomedia) are

Phone: 1-888-929-5599
Fax: 1-888-434-5544
Email: help@microcat.net

We also welcome you to contact either one of us via email or phone.

Our thoughts are with you at this time.

Sincerely yours,

Gary Martin Mark Kujacznski
CEO Vice President
Infomedia Ltd IFM North America

e-mail: gmartin@infomedia.com.au e-mail: mkujacznski@ifmnorthamerica.com
Office Phone: +61 2 9454 1809 Office Phone: 248.381.8811
Cell Phone: +61 416 166 043 Cell Phone: 248.249.2897


P.S. Please let others know this offer has been extended. You have our permission to email or post this to anyone who could use the help.

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Jack Steinkamp
Microcat
Cell 315-952-0768
Office 800-547-5354
sms@fmanet.com



------------------
Jack Steinkamp
Microcat
Cell 315-952-0768
Office 800-547-5354
sms@fmanet.com