BDC

[morley01]

I could use some opinions and ideas about implementing a BDC. I am a preety good size metro GM dealer.

[Lhansen]

What do you want the BDC to accomplish? Will it filter all incoming calls, sales and service, as well as internet inquiries? I work with a lot of dealerships and each BDC handles a different set of duties. Do you have a CRM program/software in place? I'd be curious to get more info and then share some ideas.
Thanks!

Linda Hansen
Auto Dealer Focus www.autodealerfocus.com

[morley01]

Linda,
Internet is my primary interest at this point. My current CRM program is with ADP.
We have a pretty comprehensive followup system for walk in, and phone ups, and it works well. I am not intersted in changing our present culture, but I feel there is room for improvement, and the opportunity to cast a wide net with the internet.
Thanks
Art Morley
Noomam Pontiac GMC