by RoadSuess » Thu Nov 15, 2007 2:37 pm
Hi, I'm a Parts Manager who for some reason been thrown into selecting our next DMS. (A committee of 4 of us actually)
Anyhow, the big gripe all of our Dealerships has is the ADP CRM system which we paid big bucks for, doesn't do alot of what we were promised it would do.
After reading the posts on phone integration and such, it seems to me perhaps it is our in house people who do not have it set up right. (For example, we cannot get a "points" system to work for our customer base, it keeps making new customer numbers everytime a deal is made, and it is too cumbersome and time consuming to input a customer into the system.)
So, if someone could point me in the right direction, I would be extremely grateful.
Thanks,
Mark