GM Global Tire Warranty Claims System

[jhajinlian]

Anyone here using the above Web Site? If not, does someone else at your place use it?

I would like to find out if I am the only one who is having problems using the site, getting claims processed, and finding anyone at GM, the tire dealers or the tire manufacturers who know what's going on. I haven't seen such a disorganized process in a long time . . . and with a process that should be very easy.

Any input appreciated.

- John

[kenm]

I have used it twice with no problems, what is the problem you are having?

[partsray]

The GM Global tire claims web site works okay for me. I have sucessfully used it for at least the last 6 months. Biggest problem I have had is getting all of the necessary information from the tech so I can input it and submit my claim. What difficulty are you having??

[GaryS]

I have used the GM GTWC web-site since the beginning with-out any problems at all. The site has gone thru some changes but I have input over 50 claims myself.I did make a " tire data form " that the techs use to order tires, like the GM form but more info and easier to fill out.

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[jhajinlian]

First problem about 4 or 5 months ago was trying to find tire dealers who knew anything about this program. When I told them they had to give me a new tire "free" in exchange for a piece of paper they looked at me like I was crazy. I printed several of the Tire Warranty bulletins and handed them out. It was something they were unaware of.

Even when I called some of the tire manufacturers about the program, we were just as "well" informed. It took me a couple of weeks and about 50 phone calls to about 20 people to get my first tires.

To add insult to injury, a couple of the manufacturer phone numbers in the bulletin are wrong, and they still haven't been corrected . . . and they still refer you to those numbers anytime you have a problem.

Some of the data in the "auto populate" fields was wrong. These claims are invalid but can't be removed from my list of adjustments.

One of the changes to the site is that the UPS shipping label is supposed to print out on the Adjustment Claim form. It doesn't work for me and they don't know why.

One last thing and I'll shut up . . . on the site you can "View Tire Returned Adjustments". Despite the wording of the report this is a list of outstanding claims for tires that haven't yet been returned. When the tire return is done and the manufacturer completes the claim it is supposed to move to the "View Completed Adjustments" report. Even though I've returned 15 or so tires several months ago, they haven't moved to the "Completed Adjustments" from the "Tire Returned Adjustments" report.

I was told as soon as the manufacturer completes the claim it will move. No one can tell me how long that is supposed to take. I think 6-8 months should be enough time.

Since everyone else seems to be doing okay with the program I'll just chalk all this up to a little bad luck for me. I'm sure it'll get better.

Thanks again.

- John