1. The part has actually sold several days in a row and RIM is functioning correctly. No action needed.
2. If your DSP is ADP, the part(s) may be on your Delete or Memo status, please look at these parts in your ADP system.
3. RIM is repeatedly ordering the part(s) and they are cancelling. According to the cancel message you need to contact the powertrain center at 1-866-654-7654 to order these parts.
4. You may have prematurely superseded a part or have incorrect supersession information loaded in your DMS. Please ensure your supersession information matches that loaded in the RIM application.
5. Confirm and Cancel all excess orders and back orders with GM and in your in house system.
If you have any questions, please call us.
#4 is my alltime favorite, "You may have prematurely superseded a part", well NOOOOO actually I did NOT! RIM ordered part number 19209820 (perpetual BO) as GM ships part number 12597521. and yes they have different pricing. So now you must go in and "exclude" part number 19209820 which for some unknown period of time will count against you compliance while waiting for GM Parts and RIM to get their head out and actually TALK to each other.
Text of LOOONG elaborate phone call..... "We do not have 19209820 any longer, we are shipping 12597521.
Honest to god it took me way, way longer to type that out than it would to make the call
