ADP error message

[tmundal]

I have an open case with ADP, but its been two days with no response yet... anyone seen this error and know if there is a way to fix it? I have parts ordered on this RO.

The WIP record for RO 178208 does not match the PARTS records. Call ADP.

Thanks,
Tom

[Mike Nicholes]

Keep calling daily; they might address the problem eventually, but they are slow in areas where the CS representatives don't, themselves, understand the question and then it will be "escalated" to h "higher" level, meaning somebody that knows the problem.

[steve@gmdealer]

If you create an "ecase", the response is usually minutes and the person responding generally knows how to fix the error.

[Richard]

There is a fix. Your ADP software is out of date, and some PC's won't update it on their own. Start a case, they will fix it. Takes about an hour.