Anyone else unable to order GM parts?

[Zep33]

Got this message last night from the Philly PDC:

"Due to a major computer problem in the mainframe in Michigan, many dealer orders have not gone through the system. They are actively working on the issues. We do not have a time frame when this will be fixed, and if you do not receive your order in the morning, then it will be picked and shipped the next day. Thank all of you for your understanding and cooperation. The Philly PDC."

[GM-gta]

Guess this was GM's April fools joke........

[PartsPlant81]

Was on the phone with SPAC for 46 minutes yesterday from around 4:30p.m. - 5:15p.m.
17 piece CSO order. The man took my order over the phone; made up his own control # for it...On my answerbacks I only have 1 answerback for that control # and it is a tail lamp that referred. I guess I'll have to wait until the truck gets here in about 30 mins. to see what I receive. Nothing except RIM parts on my packing slip either

[PartsPlant81]

After all of that. I still received no CSO's today

[fuzzmanmatt]

I have seven (7!) spare IBM NetVista POS terminals from 2007 that they could probably use to get a more reliable server running. Heck, I'll load them up in the back of the SRX and drive them down myself if they want them! Stupid mainframe, probably the same machine that's been there since 1984...

[CMayne]

Now, now,now everyone, we just need to take this in stride. After all I am quite sure RIM will adjust everything you had to buy out to satisfy the customer (NOT). Received an e-mail from the local PDC in regards to the problem and that they now have it straightened out. There were several replies from other Dealers about how GM has no backup system. Well, why would they? They are working on a hell bent, go forward, get all you can attitude at as cheap a cost as possible. Read the last paragraph on my posting about the ignition switch recall. "In 2005, 85 percent of GM suppliers characterized their relationship with the automaker as “poor,” and 53 percent would “prefer not to do business” with the company or were “ambivalent” about it, according to the survey." This has transitioned (only partly) from the supplier to the buyer (Dealer) in as much as I would make a bet that 85% of the Dealers would "characterize their relationship with the automaker as poor" and I (personally) am one of the 53%. They have gotten into the scenario of "we have to make the BIG bucks now" and have forgotten what "good" business ethics is all about. It is now coming back to bite them in the butt and I would bet (again) that this is just the start of it.
BTW, the only thing we received this morning was RIM orders as being a west coast Dealer our CSO orders would not go through. Same day service at its best!

[steve@gmdealer]

I called my local PDC and asked if I could fax my order in to them. They replied "No, we're too busy"

[Denise Trimble]

HACKED