Techs misdiagnosing, using parts to diag......

[FixedManager]

In the old days, the tech ate the part as well as his time! Now days, I bill it to Service Policy, with discounts according to the SM attitude du jour.

Mistakes happen . By billing to the offending party, in this case the service department and referencing the technician and repair order, we can track these mistakes. That is how we find patterns or aberrations to act on as managers and leaders.

I quoted Denise because of her reference to billing pricing exceptions. We can't feel the full extent of policy adjustments unless they're always billed according to company policy. I am not doing the service manager any favors nor myself by price adjusting contrary to company policy and putting our jobs at risk. FYI; some states regulate internal pricing please be aware.

[Denise Trimble]

In the old days, the tech ate the part as well as his time! Now days, I bill it to Service Policy, with discounts according to the SM attitude du jour.

Mistakes happen . By billing to the offending party, in this case the service department and referencing the technician and repair order, we can track these mistakes. That is how we find patterns or aberrations to act on as managers and leaders.

I quoted Denise because of her reference to billing pricing exceptions. We can't feel the full extent of policy adjustments unless they're always billed according to company policy. I am not doing the service manager any favors nor myself by price adjusting contrary to company policy and putting our jobs at risk. FYI; some states regulate internal pricing please be aware.

I failed to mention we do include the pertinent information, our pricing policy is full list to internals. There are circumstances which that is not negotiable, of course.

[WhoParted]

If the part you requested does not fix the vehicle, you now have a spare. This goes for retail/wholesale as well as techs.

[FixedManager]

Way to go Denise.... That's how I set up all of my fixed departments.