Air Bag recall part price

[X476]

btk, that is a great reply! I sure wish our service department saw things that way. It is killing me that we are just trying to run these people through and get finished. Sounds like a great dealership to work for!

Sad to say but it's the same here. Hell they won't even call them when parts are here, they say they are to busy. Some recalls we have the parts on hand but they don't want us to tell the customers because they are to bust NOT

Service Manager won't step up and manage to busy trying to be their friend I could go on and on but you guys know the story.

[btk]

I understand the challenge that service managers are having.... I actually hired a 30 hour a week employee that does nothing but recalls , we set up a ghost email( recall@our stores name )and we try to funnel all recall inquiries to that sole person. She is the go between parts and service and the communication that is required to order and track these parts. We just ask the advisors to take the customers information and let them know that we will order parts and that this person exclusively will follow up and track their parts. I also added 2 recall technicians that do nothing but recalls and inspections. If the service managers could look at the big picture and actually see how many open recalls that are in their market. These positions would probably pay for themselves just on added business. I also make sure that the recall appointments dont take away from shop capacity. we treat these appointments as a separate part of our business ... sort of like express service. So far so good.

[mdishong]

Anyway to get Honda Warranty to pay for the time to process the return of the inflator? GM gives up to .3 for every part warranty that is returned. Does this recall reimburse anything for the parts processes?