Windshields

[JMShocker2010]

I must have the worst of luck with GM windshields. In the time I've been here we have probably ordered 15 windshields, we are a smaller dealership, and I bet atleast twelve of those had been broke in some manner before they hit our delivery room. So most of those 15 are because we've had to re-order over and over again, we probably only needed 3 or 4 of that 15. Anybody else seem to have that problem?

[Richard]

Yes!!
Once I had such an issue that after 4 attempts they sent me a master pack of 5 (that way at least ONE will make it!!.....WRONG). The other major problem with the GM program is the supplier will NOT ship a glass if they only have one or 2 in stock. The glass warehouse for our region is in Nashville. We needed a glass for a new 2014 Tahoe (without heads-up) and after a month, I stated making calls for an aftermarket. The Safelite people (which is the same supply chain as GM) said there is one in the Nashville warehouse. Needless to say, I had one the next day after sharing this info with the owner, who shared it with the GM sales rep.(Having a$72K vehicle grounded for over 5 weeks over a glass was NOT cheap!!)

[possum]

Same issue here... We regularly have to order several to get one good one. Right now we have a windshield on backorder since early December for a 2016 Yukon Denali and the customer is in a loaner. ETA is mid January, and we're prolly going to have to make one of their loan payments for them. $80k brand-spanking new truck down for a month. I wouldn't blame this cust for bad-mouthing GM to all their friends and neighbors.

[partsman103]

The last 2 windshields we have ordered were not packaged correctly.
Windshield #1 was suppose to have "rain sensing" option and received 1 that was without.
Windshiled #2 was suppose to be for a Full Size Truck however the box had a windshiled for a Mercedes Benz inside. Filed claim and the following convo went like this:

Agent - "did you not check the windshield when it was delivered?"
Us - "yes, we opened and verified it was not damaged"
Agent - " Did you not check windshiled to see if it was correct?"
Us - " No ma'am. They all look alike to us".
Agent - " well you're suppose to check upon receipt and notify us within 48hrs of any damage or mispackaged parts."
Us - "yes ma'am, we did check the delivery. However we really can't tell if the windshield is correct until we are ready for installation. All windshields look alike and the only way we can identify the part is by the GM part number."
Agent - "were you not able to notice that the windshield was for a Mercedes Benz by looking at the tags affixed to the glass?"
Us - "No ma'am. If the number is not a GM number we have no idea how to identify the part."
Agent - "Why are you now installing the windshield when the windshield has been in your possession for more than a week?"
Us - "We had to schedule the installation with a glass company plus coordinate with the customers schedule.
Agent - "Ok, I will make an exception however you need to pay closer attention when inspecting windshiled deliveries."
Us - "will do our best, but in the mean time, is there anyway you can make sure that the correct windshield is put in the correct container before shipping out? I mean if someone actually did their job the proper way we wouldn't be having this conversation. So will make sure of that?"
AGent - " Your claim number is xx-xxxxxxx...blah blah blah".

[X476]

I guess we are the lucky ones of the 6-8 we ordered in the last year only one was broken and that was sprinted to us from another dealer. All others have been good. Hell they even picked up one the insurance company denied(2 weeks after approving).

[Richard]

Same issue here... We regularly have to order several to get one good one. Right now we have a windshield on backorder since early December for a 2016 Yukon Denali and the customer is in a loaner. ETA is mid January, and we're prolly going to have to make one of their loan payments for them. $80k brand-spanking new truck down for a month. I wouldn't blame this cust for bad-mouthing GM to all their friends and neighbors.

Rain-sense without Heads up? I bet they are gaming you just like they did me!! Call the closest safe-lite and see if they have one. If they do call your GM rep and raise hell.