Cdk list matrix help

[Zach]

I started to raise some customer pricing and realized that on the printed invoice the sale price was coming very close to the list shown. So I figured out I could used function SPB to raise my list markup on all sources to give myself more room to raise some customer pricing which worked perfect. Until I actually billed an invoice and realized the hard copy did not match what was displayed on my screen. So basically my changes in SPB on the list price mark up are reflected perfectly on the computer but once printed the list price on the actual hard copy invoice comes out completely different to a much lower mark up. I've been trying to get a hold of CDK for over 3 weeks now and have yet to get anyone to help. I don't know if anyone has ever gone through this but any help is appreciated.

[TimK]

Is this pricing issue on RO's or counter tickets?
Are changing LIST or PRICE6?
You also need to figure out what price level the parts are being billed out at.
For example, if you increase PRICE6 (which is our COD price for service) but the RO is coded for GM List it won't use your adjusted price.