RECALL 15036

[bigmac]

Have a customer vehicle that needs this hitch. Ordered CSO and the order cancelled with the message this part has to be ordered DRO or stock. So I ordered it DRO and the part back ordered. So I tried to upgrade to CSO so I can make it a SPAC case. Cannot upgrade. Does any of this make sense?

[Bailo1]

The trailer hitches have been arriving for me in 2 business days. Sucks but it beats the heck out of valve covers, which I've still yet to get any of.

[Richard]

Have a customer vehicle that needs this hitch. Ordered CSO and the order cancelled with the message this part has to be ordered DRO or stock. So I ordered it DRO and the part back ordered. So I tried to upgrade to CSO so I can make it a SPAC case. Cannot upgrade. Does any of this make sense?

They won't ship them OVN because of the expense..... think about it, the same hitch with bolts and a pigtail is what $200? Since GM is footing the bill it's under $75.

Order them DRO and watch them sit. I have about 10 on hand right now.

[TimK]

This is just another example of the stupidity coming out of Detroit.

Let's cancel your order because it's a CSO.

Let's force you to only order OVN.

Let's force you to only order one at a time for a massive recall.

And on and on and on................

GM SPO continues to be run into the ground by a bunch of tools whose only dealership experience is taking their car in for an oil change.

[bigmac]

I can understand not allowing it to be made a SPAC case and having overnight fees, but why only order DRO or stock. GM sent the letter telling the customer to come in for repairs. I order recall parts as CSO because the dealer has an obligation to do recalls in a timely manner and ordering the parts as stock doesn't fulfill that obligation. GM already doesn't allow valve covers to be made a SPAC case, so what is the logic behind only ordering DRO.