Sales Loyalty

[Kaju65]

I'm curious how the rest of you handle charging out clusters and radios from vendors for Non-warranty RO's? We charge out the part using a non-GM# since most of the it's not available from GM. I realize this is going to affect our Sales Loyalty but I'm not sure how else to do it. Any suggestions?

[ricks42+]

Use the GM part number on your vendors invoice and over ride the cost. Worked fine on Dealer Track. Don't add any prefix or suffix such as R for reman.

[PartScott]

Use the GM part number on your vendors invoice and over ride the cost. Worked fine on Dealer Track. Don't add any prefix or suffix such as R for reman.

Same thing that we do here on Autosoft.

[Kaju65]

So when you bill it out this way it doesn't affect sales loyalty?

[drapp]

So when you bill it out this way it doesn't affect sales loyalty?[/quote]

They are correct, you will not get "dinged" using the part number from the ESC invoice. At least that is one item we have been successful in billing out.

[bsnyder723]

So when you bill it out this way it doesn't affect sales loyalty?

Sales loyalty is looking at how much after market crap you are putting on GM cars. As long as you are billing out a GM recognized part number on a GM car you should be ok.... Now, how much BG/Granitize crap (snake oil in a can) your service department sells is another story altogether something else.

[retiredpm]

So when you bill it out this way it doesn't affect sales loyalty?

Sales loyalty is looking at how much after market crap you are putting on GM cars. As long as you are billing out a GM recognized part number on a GM car you should be ok.... Now, how much BG/Granitize crap (snake oil in a can) your service department sells is another story altogether something else.

Snake oil for sure. "How do they get a mechanic in that little can"?

[Torgy]

I believe that with sales loyalty that there should be a year cut off,10 years max. We had a 1995 Firebird that the customer wanted us to put a reman engine in for him. GM had discontinued theirs, so we put in an aftermarket engine. Well silly me for thinking that GM would catch that there wasn't a GM one available and not count it against us. By the time I realized that we were dinged on this it was too late to file a request for an exclusion.

[partsguy99]

I believe that with sales loyalty that there should be a year cut off,10 years max. We had a 1995 Firebird that the customer wanted us to put a reman engine in for him. GM had discontinued theirs, so we put in an aftermarket engine. Well silly me for thinking that GM would catch that there wasn't a GM one available and not count it against us. By the time I realized that we were dinged on this it was too late to file a request for an exclusion.

Yep, the General's computer "algorithm" strikes again. GM can take their "algorithms" and stick them in their ass.