No credit on heavy core return

No credit on heavy core return

Postby cain555 » Wed Jul 27, 2022 8:29 pm

Not related to my last question, but what happens when you get no credit for a transmission core return to GM? There seems to be no explanation on the invoice, just $0.00 in credit.

Any help is greatly appreciated!
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Re: No credit on heavy core return

Postby joecool17 » Wed Jul 27, 2022 8:48 pm

So, I have had this happen a few times with light cores. You will have to send an inquiry via the Core Returns Center. It may take a while for them to get back to you. There have even been times that they never even replied to me, but then get my core credit issued on a later invoice.
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Re: No credit on heavy core return

Postby C8RFAN » Thu Jul 28, 2022 12:29 pm

I have had that happen a few times, I typically give it a week more then its recifided on a later invoice.

Not the best method, but it has always shook out, even if it takes a little longer, I just keep an eye on it in my core book.
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Re: No credit on heavy core return

Postby cain555 » Fri Jul 29, 2022 3:13 pm

ok thank you, where do you send the inquiry to the Core Returns Center? Is it through a particular email address?

Thanks.
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Re: No credit on heavy core return

Postby PartsPlant81 » Fri Jul 29, 2022 7:16 pm

cain555 wrote:ok thank you, where do you send the inquiry to the Core Returns Center? Is it through a particular email address?

Thanks.


CONTACT CUSTOMER SERVICE BY CALLING
1-833-918-3537

Quicker and easier to just click the contact us link in your core returns app. You can message them directly there.
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Re: No credit on heavy core return

Postby pushit7 » Fri Aug 05, 2022 1:07 pm

Keep bugging them... I had 2 cores that just got paid after more than 2 months.
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Re: No credit on heavy core return

Postby Joust84 » Mon Aug 08, 2022 2:06 am

Call or click to contact them after tracking the core. You'll get credit issued within five business day if tracking has it received at the cross dock.
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Re: No credit on heavy core return

Postby GMRyan » Fri Aug 12, 2022 2:19 pm

same here. Emailed them and had the credit a few days later
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