Your Daily Routine as Parts Manager

[PartsDanager]

Stole this topic from the service manager's forum.
What do you do on a daily basis as a part's manager?
What do you do on a weekly or monthly basis?

Also-
How often are you having formal reviews, or walking through specific invoices/ROs with your counter people to get a feel for their skills?

Feel free to answer whatever portion you'd like to answer. Just wondering how you are spending your day as compared to how I spend mine.

[AlanHomes]

Come in and look at the calendar. How many days to retirement? Make a coffee in my sure to offend Robert E Lee porcelain mug.

[C8RFAN]

I arrive a few minutes before 8am,
Inventory emp already has order checked in/sop's cards up front, first counterman arrives at 8am also.

I open cdk/global/catalog ect,
Check everything... RIM, Global Warranty, Spacs, Answerbacks, GM Excellence, Email, Ect.
Do my invoices, and send everything to the office from the previous day (PO's, Counter Slips, and GM Invoices)
Check several things in RPG, Financial Statement and Inventory.

This typically takes 20 minutes or 4 hours, depending on how many fires I have to put out.
Second counter guy comes in at 8:30am.

The rest of the day is typically backing up the counter/phones,

On Tuesdays, We have a in house fixed op meeting with SVC manager, myself and GM, just to touch base ect..Typically about 20 mins
On Thursdays, I go to our sister store 10 miles away for a hour meeting with the Parts Manager (Been the PM for 35 years there) for Mentorship/advice/direction

Lunches start to happen a little after 11, so backing up phones/counter...Recieving UPS/FEDEX/ADI Accessories ect around this time.

Most of the afternoon is typically doing menial tasks (Clearing SORs, helping cycle count, putting out fires)
I do spend afternoons working with the counter guys, trying to help them along ect...

Some days I feel like I do a billion things, and somedays I feel like I do nothing all day

[PartsPlant81]

A typical day:

Check everything in Global: GWM (any parts to ship back), Executive Dashboard (Check PASE #'s), RIM (check messages, action proposals, check compliance), check answerbacks, review SPAC Cases, view backorder report, view material return balance, view e-packing slips, view daily report, view daily invoices, action orders in E-Store.

Review daily summary report from accounting

Code payables for accounting

Check packing slips: might be overkill but I check every number we received and do bin checks for stock items everyday! (always been less than 1% variances for inventory)

All of this in the midst of helping with phone calls and retail counter. Then accessories will come and have to checked in, along with getting returns ready.

Monthly checklist:

Close Month in Auto/Mate
Run Parts Master Update in Auto/Mate
Oil Inventory - In Automate Run Source 27 Sales Report
Monthly Statement in Global Connect
Tire Program/Bump the Comp update from GlobalConnect
Updated Tire Price File
Check pending invoices and SOR’s in Auto/Mate
Source (13, 22-25) Return Report
Clean out packing slip folder
Clean out SOR file
Check Material Returns Balance and get return ready in Global Connect
RIM Return
Check all open parts orders in Auto/Mate (#12 & #13)
Invoiced Not Received Folder
Run Core Transaction Report
Warranty Battery Pricing
Oil Filter Cost
Check open bump/claim/core/price match/return/sprint/tire status
Check Accessory Inventory
Safe T First Inspection
Next Month’s Schedule
Parts Department Gross Profit File

[PartsDanager]

Appreciate the input. I manage a dealer with two manufacturers. So some of this I'm doing twice, I have less time to do counter work. Some of it I'm not doing at all and that's what I was hoping to find. My days tend to get pulled in a lot of directions

[C8RFAN]

Also- How often are you having formal reviews, or walking through specific invoices/ROs with your counter people to get a feel for their skills?

Missed this the first time through, I only have 2 counter people and 1 inventory/ship/rec person, my office is about 8 feet from the front and back counter, so I'm pretty "in touch" with whats going on everyday as far as my guys.

That being said, I dont do formal reviews, its just kind of a rolling thing for me personally.