by AlanHomes » Thu Dec 08, 2022 12:51 pm
I do not know of a warranty parts scrap report that parts is able to access. Our warranty clerk prints me a report every day of what RO's paid, what parts on that RO paid and when. Warranty parts are to be held onto for seven days, it does not matter if that includes a Saturday, Sunday, New Years Day, Thanksgiving etc.
Warranty cores or recall parts are to be held onto for three days, again it does not matter if that includes the above mentioned.
You can look in Global Warranty Management for individual RO's and see if it has been paid, look under Analyze Warranty then Search Transactions and under Job Card Number type in the RO number. It will come up Transaction Paid, Transaction Rejected, GM Authorization Requested or nothing at all.
It's best and I speak from experience to let your warranty clerk print out the report mentioned in the first paragraph. If she does not know how your DMA would be able to assist.
May have found it, see next message but I would still have your warranty clerk handle this
Last edited by
AlanHomes on Thu Dec 08, 2022 6:50 pm, edited 1 time in total.