Sales loyalty

Sales loyalty

Postby fxwgrider80 » Mon Mar 20, 2023 12:58 pm

Looking at my unrecognized sales numbers this morning, GM does not recognize over half of my sales.
Oil, filters, tires etc. are counting against me. All are "valid" GM numbers in workbench. Am I the only one?
fxwgrider80
 
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Re: Sales loyalty

Postby PartScott » Mon Mar 20, 2023 2:10 pm

From the PASE dashboard...

MARCH 20, 2023
PASE is aware of an IT issue affecting parts (showing Unrecognized in Dealer Sales Loyalty) on March 15 and 16. We are researching the issue and this message will be removed once resolved. We appreciate your patience.
PartScott
 
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Re: Sales loyalty

Postby Denise Trimble » Mon Mar 20, 2023 2:14 pm

Ours is the same way, even on the new part numbers for bulk oil. The filters are new part numbers as well. It would be nice if they kept up with their own changes across the board.
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