GM - PASE

[PartsOnBackorder]

So question for all the dealers out there . The PASE dashboard system has the 3 categories that a dealer needs to maximize to get their incentives.

2. *** Service Lane Requirements/Dealer Sales Loyalty/1st Service Visit/Service Retention ***

Does anyone hit this category on a monthly basis with out any issues ? Since they threw this into the mix a while ago we have only actually hit this once ....... i have called 11 other dealers around our network and haven't found a dealer yet who has been able to obtain the numbers set forth in this category to be able to earn the payouts. If you are hitting it what are you doing to be able to get to the percentages needed to obtain it ?

[joecool17]

This is a BIG question with a lot of variables. As a Parts Manager, you need to make sure first of all that you are RIM compliant. If you are failing in any of those categories, you essentially won't even get a place in the game. You need to make sure that you are approving parts for RIM. You also need to stock enough to minimalize outside purchases. If you are making outside purchases from dealers/AcDelco WD's, it needs to be done through OEC/D2D. GM essentially does this to make sure you're not buying aftermarket parts and billing them as a GM part number. Also, minimalize purchasing and sales of any aftermarket parts that touch a repair order with a GM VIN#. Once all that is done, Service needs to get on board. A lot of which a good BDC person can accomplish. We have hit everything, every month, for as long as PASE has been introduced. There are consequences for not being RIM compliant. Pretty sure you end up paying more for your parts. Not having return reserve or even the capability of returning anything. Ineligible to be on the national retail plan. I'm sure I'm forgetting a couple, but you just have to do it. Your cost of doing business essentially increases if you don't. Quick glance at my numbers for this month are as follows.
RIM Compliance 100.00%
RIM Purchase Loyalty 98.01%
Sales Loyalty 95.95%
Sales Loyalty I have struggled to keep above 95%. Mainly because we have a Body Shop that loves aftermarket collision parts. I have duked it out with their manager on several occasions, but he usually wins since he is a nephew to our owner.
On the Service Side, if you get pushback. I would simply state if they don't want to comply you'll have to start charging more for your parts. Our PASE payment goes right to our 687 account, and is essential to making sure our percentages are good and healthy. Hopefully, this helps.