Dealertrack nonsense

[AlanHomes]

Sometimes I just grow tired of Dealertracks nonsense

Order 1 of 11548472 Answerback shows GM will ship a bag of 5

Scan the bag of 5, Dealertrack will not receive because the order only shows one ordered.

Have to manually receive in the one, then manually receive in the other four.

Dealertrack has no clue why we should be able to edit an order AFTER it has been placed as we could in CDK for situations such as this. We can change the part number when applicable in the stock order screen, we can cancel the order in the stock order screen, but God forbid having the ability to edit the order any other way. Tech support has the deer in the headlights look.

[smoyer]

I feel your pain we go through this every day with GM changing pack qty, I hate dealer trash with every fiber of my being, and long for the days of R&R

[last8please]

PBS is the same way, and when i originally asked why you can't, its like i was speaking a foreign language. with all the pkg qty's GM is throwing at us, it makes no sense not to be able update order qty.

[AlanHomes]

Sometimes I just grow tired of Dealertracks nonsense

Order 1 of 11548472 Answerback shows GM will ship a bag of 5

Scan the bag of 5, Dealertrack will not receive because the order only shows one ordered.

Have to manually receive in the one, then manually receive in the other four.

Dealertrack has no clue why we should be able to edit an order AFTER it has been placed as we could in CDK for situations such as this. We can change the part number when applicable in the stock order screen, we can cancel the order in the stock order screen, but God forbid having the ability to edit the order any other way. Tech support has the deer in the headlights look.

Got an answer this morning from Dealertrack.
What it amounts to is this. Example: Order one of 3033879, answerback shows "quantity changed to five" . We have to manually go into Parts in Inventory and there is a option for Pack Quantity, ,change it there. The next business day or whenever the parts arrive when we scan the bag of five, it should receive the bag of five. Will know as time progresses.