CDK CYBER INCIDENT

[PartsOnBackorder]

Critical Situation Update Dear Valued Customers, We are sorry to inform you that we experienced an additional cyber incident late in the evening on June 19th. Out of continued caution and to protect our customers, we are once again proactively shutting down most of our systems. We are currently assessing the overall impact and consulting with external 3rd party experts. At this time, we do not have an estimated time frame for resolution and therefore our dealers’ systems will not be available at a minimum on Thursday, June 20th. As of now, our Customer Care channels for support remain unavailable as a precautionary measure to maintain security. It is a high priority to reinstate these services as soon as possible.

[PartsOnBackorder]

Critical Situation Alert
We are currently experiencing a cyber incident.
2 hours ago
Critical Situation Update Dear Valued Customers, If you are not aware, we experienced an additional cyber incident late in the evening on June 19. We continue to act out of caution, and to protect our customers, we have taken down most of our systems. Do not attempt to access the DMS until we can confirm the system is secure. Digital Retail and CDK phones continue to be functional. At this time, we do not have an estimated time frame for resolution and therefore our dealers’ systems will not be available likely for several days. As of now, our Customer Care channels for support remain unavailable as a precautionary measure to maintain security. It is a high priority to reinstate these services as soon as possible.

[PartsOnBackorder]

Critical Situation Alert
We are currently experiencing a cyber incident.
1 hour ago
Critical Situation Update Dear Valued Customers, We continue to act out of caution, and to protect our customers in response to the cyber incidents that occurred on June 19. In addition to our customer systems, many integration points have been disabled. The following applications are available for use Digital Retail – Application and data is secure. Some integration partners have disabled access and error messages may be experienced. CDK Phones – IPNS and Webex calling are working properly.. No DMS integration tasks can be performed. At this time, we do not have an estimated time frame for resolution and therefore our dealers’ systems will not be available likely for several days. We will continue to provide updates as they become available. We are aware that bad actors are contacting our customers and partners, posing as members or affiliates of CDK, trying to obtain system access. CDK associates will not and have not been soliciting access or passwords to customers systems or environments. Any request should be immediately treated as suspicious. Please reiterate to your employees the importance of being alert to acts of phishing and take the necessary preventative precautions. Engage with known or validated CDK associates, and do not provide sensitive information such as passwords or provide system access under any circumstances. As of now, our Customer Care channels for support remain unavailable as a precautionary measure to maintain security. It is a high priority to reinstate these services as soon as possible.

[PartsOnBackorder]

critical Situation Update Dear Valued Customers, Thank you for your continued patience. We are continuing the restoration process of our core applications and we are confident and optimistic about our progress. We are working with multiple third-party experts and will share detailed plans when possible including the sequencing of the restoration. To help keep your dealership working until the applications are recovered, we’ve created a Dealer Resource Center – to access go to Dealer Resource Center We also encourage you to visit CDK University. It has a wealth of content and training that covers every aspect of your business. Log on to Unify to access the University or click on CDKU. The following applications remain available for use: • Digital Retail – Application and data is secure. Some integration partners have disabled access and error messages may be experienced. • CDK Phones – IPNS and Webex calling are working properly. • Payroll PlusNo DMS integration tasks can be performed. Please reiterate to your employees the importance of being alert to acts of phishing and taking the necessary preventative precautions. Engage with known or validated CDK associates, and do not provide sensitive information such as passwords or provide system access under any circumstances.

[Billyv]

We now have gone over 24 hours without an update from CDK...

[PartsOnBackorder]

Critical Situation Update

Dear Valued Customers,
Thank you for ongoing partnership and patience as we work together to get you back to business.
We want to continue to be as transparent as possible with you. As we communicated yesterday, we are continuing the restoration process of our core applications and are making significant progress.
We do feel it’s important to share that we do not believe that we will be able to get all dealers live prior to June 30th. Should you need to make alternate plans for your month-end financial close process, you should do so.
To help keep your dealership working until the applications are recovered, please remember we’ve created a Dealer Resource Center that houses commonly used documents and forms to support your sales and service efforts.
The following applications remain available for use:

• Digital Retail – Application and data is secure. Some integration partners have disabled access and error messages may be experienced.

• CDK Phones – IPNS and Webex calling are working properly.

• Payroll Plus – No DMS integration tasks can be performed.

• Service View – Allows you to communicate with your customers via text messaging as well as create and send technician videos

[Stevenspeaking]

@ partsonbackorder
Thank you for these updates. It has helped me in knowing what to or not to expect from CDK.

[P@rtsM@nag3r]

How many dealers do you think are shopping for a new DMS after a WEEK of being shut out?

[P@rtsM@nag3r]

Dear Valued Customers,

Thank you for continued partnership as we work together to get you back to business.

We have successfully brought a small initial test group of dealers live on the core DMS. Once validation is completed, we will then begin phasing in other dealerships on the core DMS (accounting, parts, service, sales F&I, user management and document management).

You will get an email notification from an official CDK representative and email address in the coming days with details on the phased approach.

There are some integration points with OEM systems and third-party partners that may not be live immediately but will be phased out as quickly as possible

We are also actively working on bringing other applications live including CDK CRM (eLead), CDK Service and our Customer Care channels and will update you as information becomes available.

To help keep your dealership working until the applications are recovered, we’ve created a Dealer Resource Center that houses commonly used documents and forms to support your sales and service efforts.

Along with the Critical Situation emails, we are providing updates in Unify and have two phone numbers to contact CDK for the latest recorded update.

English: 1(855) 356-3270

French: 1(877) 483-7817

We are committed to providing you updates as we have them and are working tirelessly to continue to serve you so that you can in turn best deliver for your customers.