Pre pull and staging parts

[greenthumb-38]

We do similar to jaybird. We have a shelf unit of pulled and billed service dept orders with pick-tickets attached. Big jobs are in boxes or totes on the floor. This works pretty well for us.

The floor is currently covered with water control valve jobs ready to go. Our line tech is about 2-3 weeks behind his diagnostics and approvals. uuuggghhhh !!

- gt

we do pre pull.. but a system that works is a stretch.. i have our system set up where when the service advisor writes an ro, a copy is printed in parts. if it is an oil change, we pull the filter, and it is ready for the oil change guys. if it is a repair, we pull the parts and have them stacked with a copy of the ro at the back counter. works most of the , unless service leaves an ro open and does not tell us the vehicle is here. we struggle getting the techs to look. half the time they tell us they cannot find parts, they are leaning on the ro... waiting for help... go figure...

Thank you for the response.

The system we have in place sounds good on paper but were having issues double pulling orders, not pulling everything, etc. I cannot figure out where our disconnect is for the life of me short of shadowing my counter guys and then shadowing the s&r guys pulling the stuff.


i hear ya... we leave a checked off picking ticekt with them... i also try to make sure on big jobs to check them off again, but that gets hard to do.. we assume if it is billed, it is pulled.bin check to make sure count is correct. we have so many big jobs it is pretty hard to keep up with.

[swilbs]

In Reynolds when you add a part and your print a pick ticket, that part number is offset so you can tell it was added. If you save it and go back into it, then there is no way of knowing.

[CourtneyinParts]

We are a CDK parts Dept Ford & Stellantis with one manager and 3 counter/delivery/do everything people. Over a year ago we started pre pulling & staging but utilized two different separate locations.

When the job is sold the parts get pulled, labeled and placed in the SOP bins, this way its ready to go at anytime. Every thurs or fri we ask service for a print out of upcoming appointments. Using the list we pull the jobs out of SOP bins and place on tech counter & record the job #, name and date on the dry erase board, this keeps the stuff from piling up due to 3-4 week out reschedules.

As the techs come in to collect their parts , which have been verified all there while staging, they will erase the job from the white board. This works great if everyone along the way does all of their part. AT the end of the week before staging the next week, we will make note of the jobs left physically or on the white board so they can be brought up to service to find out why the jobs aren't done. We started this whole process because I was getting stuck with so much idle inventory resulting from no-shows . It also allows the techs to take their parts even though the counter people are busy on the phone or retail counter.

I highly recommend implementing a system that works in your depts. When it works well it is pretty awesome! Counter people can pull & stage in the down time accurately, instead of running around in a panic cause they cant find all the pieces while tech's heads are exploding. This still happens, just less often....