by MIKE1010 » Thu Jun 11, 2020 3:26 am
We are on our third week. It is a challenge,but so is any DMS change. It’s like a heart transplant. We are getting it but have a lot of struggles. They sent a rep for each department for the first week. Unfortunately for parts we didn’t have a rep here for parts. We did zoom and a lot of back and forth phone calls. Not ideal. Since we came from R&R it has been a lot different. Ordering a part on an RO seems to be challenging. A lot of extra steps in my opinion. If they want to close a warranty RO when the customer leaves you have to remove the ordered part and all associated parts that you had in stock but did not give out for the repair. The special order part is tied to the customer but the associated parts are not so there is no way to hold these parts for customer return. They could be sold and when customer returns you won’t have them. The other part that is frustrating is you cannot bill out a part you do not have. In other words it doesn’t like negative on hand billing. Say a part comes in but the manager hasn’t got it posted yet. That’s a problem. Float parts that come in from other warehouses or your fedex parts all have to be posted before you can fill the order on the RO. Buyouts and AC delco distributors are a problem if you don’t post it first. What if your inventory is off and you have the part even though you don’t. Have to correct inventory first. Writing credits have also been a problem. The good thing is we are getting better and they are willing to make changes to the system to meet your needs. Just remember this. Owners have decided to change DMS systems. No amount of complaining will bring back the old system. You better learn to live with that fact. Forget trying to make it run like your old system. The faster you accept it the better off you will be. First week will suck and you will want to quit or break your keyboard. You will need to come in early and stay late just to catch up. It gets better.