CHANGE IN GM WARRANTY PART RETENTION

[bsnyder723]

guessing we will just have to write the repair order number down on the part itself.

we've been doing this for years, if a parts gets called back then I make out a tag. [/quote]


There was a bulletin a few months ago.. said all you need to do is write the RO# on the side of the box. If they want the part back, you just put the paperwork inside the box. Waiting to see if we get charged back because the part isn't tagged correctly.

[FordGuyatGM]

Where did you find this at? We got burned last year after we scrapped a part in 15 days. I was told we had to hold parts 30 days from our DMA. We have very little space for warranty so if I can get this stuff outta here quicker I'd love to. Thanks!

[Torgy]

GCUS-9-9133 is the document #

[FordGuyatGM]

GCUS-9-9133 is the document #

Thank you

[olepartsguy]

ACCORDING TO THE WARRANTY CENTER AND MY DSM, NO TAGS ARE REQUIRED.
AT THIS DEALER: 1-WHEN WE RECEIVE WE SIGN OFF ON THE RO. 2- THE DRIVER.SHIP CLERK WRITES IT DOWN ON A EXCEL FILE. 3- IT GETS PUT IN BINS WITH THE LAST NUMBER OF THE RO. 3- WHEN WE SCRAP WE GRAB THE EXCEL FILE AND LOOK AT GWM AT THE JOB CARD. THE DATE IT GETS ACCEPTED IS THE DATE WE HOLD PARTS FOR 20 DAYS. I ALWAYS HOLD PARTS LONGER . YOU KNOW WHY. 4- IF WE NEED TO RETURN THE PART TO GM WE LOOK AT OUR EXCEL FILE AND SEE IF IT WAS RECEIVED BY US.
HARDCOPY INITIALLING IS NOT ALWAYS PERFECT. RETAINING A COPY OF WHAT GOES INTO MY SCRAP(WARRANTY RETENTION) BINS HAS BEEN USEFUL. when CREATED BY ONE OF MY CLERKS I THOUGHT IT WAS 1 TOO MANY STEPS. BOY WAS WRONG. IT IS BY FAR THE MOST USEFUL THING.

REMEMBER SIGNATURE IS 1- WRITING DOWN ON THE SHEET IS THE SECONFD PRROF IT ACTUALLY CAME IN TO OUR HANDS. THE LIST IS ACTUALLY FAR FROM ANY TECH OR SERVICE MANAGER . CANNOT BE MANIPULATED BY THEM.