drapp wrote:STRAUBMAN,
I believe a lot of dealership managers would change their opinion of GM --- IF --- a quality, caring, helpful, intelligent, empowered, in-person contact, District Manager was reinstated. I am not talking about a person who drinks the corporate Kool-Aid and stops by to sell it to us. I am talking about a person who can actually assist us in solving some of these problems, especially the ones GM is causing.
As for our current DMA - I have no real idea what this person is supposed to do. I also have no idea what they are supposed to do for us. I cannot remember the last time any of us received a proactive call from him/her.
Remember when they stopped by on a regular schedule, published at the beginning of the month? They would actually take us to lunch once in a while. LOL
My DMA emails me 4 times a day to remind me that tires drive loyalty and to push air and cabin filters and that every vehicle needs the battery checked.... plus the usual bombardment of emails for whatever the latest QPO promotion is. While I apricate his dedication to the corporate Kool-Aid, I wish he would tone it down just a bit. I don't need 8 emails a day from him.