so no line on work order for parts request

[Mark Hildom]

People, People...Are we missing a point here? Isn't it the job of the Svc Adv. to add lines to ticket? And doesn't he/she know that it has to be done? There is usually a tech in front of them waiting for an approval. Once the Advisor tells the tech to go for it, ADD THE LINE!! Contrary to popular opinion, the Counterperson doesn't wait for the tech to come back to the counter, instead, they go on to the next tech/customer.

Just charging parts to any ole line is dangerous too. Tickets get closed with the wrong parts on CP/Warranty lines, sometimes with no way to go back. Let's look at this scenario...A part gets charged out on a CP line, the line gets zero charged because there is supposed to be a new WRO written. The part doesn't get charged to the new ticket, and (here comes Pandora) what happened to the Warranty Return Part that didn't get signed off because it is NOW Warranty, not CP?

I went back to the old adage (sorry about not being PC) "NO TICKIE, NO LAUNDRY." And guess what? It worked, with minimal wasted time and lost productivity. It forced everyone to do things now, not sometime.

[fburrows]

We solved that problem by requiring that the parts department open a new line on the RO (UCS) and log it on a yellow pad with the RO number and advisor each time they did it. Then at the end of the month we deducted $2.00 per line from the responsible advisor and gave it to the counter people. We only had to do it for one month and the problem somehow went away.

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Frank Burrows
frank@autobusiness.org

[Pete]

Mark hit the button! The tech had to get approval for the wipers correct? Once that OK was given by the advisor, the line should be added by the advisor at that moment advising the tech that he is adding the line! In addition to all the good reasons listed above, we must have the additional line to designate an UPSELL. If the wiper blades are put on the same line then the repair order will count as a 1-item RO. 1 Item Ros are the best measurement available to determine advisor/production system sales performance. This should be tracked daily with 20% or less 1 item CP repair orders. If this number is 20 % or below then the hours per RO will be up. This is a little talked about subject due to the old school focus on hrs per RO. Look at Goodyear,Midas,Kmart,Jiffylube,All tune&lube,etc. Most are under 20%.

See Ya.
Pete