Ign. switch recall.

[mdishong]

^^^^AGREE!
We made the 1 mistake of giving out a 2013 GM loaner (following GM loaner rules). Hard to justify after sitting in the 2005 Cobalt with a life-time of garbage all over the inside of the vehicle. We hit up our local Enterprise Manager to give him the heads up. They were more than willing to help out.

[possum]

Same issues here. The Saturn order we were able to put a SPAX case on thru backorder report on Monday. The Pontiac ones wouldn't update, and eventually the orders cancelled (because they didn't have SPAX cases on them !?!?) I spent 45 minutes with Peggy to get two parts ordered on Tuesday. We have a few more to order today, hope it goes better.

Cmayne... Don't wait, the availability is going to be severely restricted, and it will be first ordered first shipped. Get your SPAX cases to cover your butt.

UPDATE... Ordered 1 each on two separate orders this morning, both orders took. When you place the order on Workbench "Create Parts Order" an error pops up. Continue past by hitting "Order Pre-Edit" then submit. Then go to "View Back-order Report" under the "Reports and Tools" tab and upgrade to SPAC cases there. This procedure was successful for both orders today.

[cville1987]

I agree with Scott. Most if not all of these people will not have full coverage insurance or a major crdit card so they won't be able to rent a car. We don't have enough cars here to even try plus we still require full coverage. You can open an RO and give enterprise a PO. It says to close the RO every 30 days and submit the claim, and you will have to open a new RO and the customer will have to sign a new contract for the rental with Enterprise every 30 days.

[scott2112]

We have explained the situation to the customers who have called about the recall. Parts for the repair are not readily available and may not be for months. If you feel that you need a rental, see Enterprise. Be informed that GM will reject reimbursements for mileage the deem to be excessive.

During discussions with out Rep, we made our stance known that our customer base with newer vehicles with warranty concerns will be our first priority. Since GM failed so miserably with the handling of the recall, they can handle the backlash. We do not have the personnel to keep up with the logistics of carrying out this recall. The rep conceded that GM sh!t the bed on this and understands our position.

We are just telling the public, we will get to it, when GM lets us get to it.

[DWoodward]

i was told by my dpm don't bother ordering the part until 4/7/14 any orders will cancel

[CTSVOWNER]

The ones I have ordered and are for a specific customer I put SPAC cases on thru global connect right away. Looks like those orders are good. Using the last 4 of the vin for easier tracking.
I put a order in for 10 to stock. That second order self cancelled the next morning.


I have the service department do a customer print out for each one needed.
I don't think anyone is in a rental yet so I will share the good info you guys have passed on.

SPAC CASE RESULTS

Part
Number SPAC Case
Number Control
Number Facility Order
Number Quantity Order Date
(mm/dd/yyyy) Order Type Status

22836176 G08959382 0305 088 6927270 1 03/05/2014 CSO PEND
23215459 G08983040 3581 088 6979441 1 03/18/2014 CSO PEND
23215459 G08985204 7896 088 6984014 1 03/18/2014 CSO PEND
23215459 G08985950 6343 088 6985604 1 03/18/2014 CSO PEND
23215459 G08985962 0880 088 6985624 1 03/18/2014 CSO PEND
23215459 G08985988 2242 088 6985672 1 03/18/2014 CSO PEND
23215459 G08986006 1719 088 6985696 1 03/18/2014 CSO PEND
23215459 G08986067 0009 088 6985765 1 03/18/2014 CSO PEND
23215459 G08985845 4463 088 6985416 1 03/18/2014 CSO PEND
23215459 G08985887 7913 088 6985508 1 03/18/2014 CSO PEND
89022635 G08777394 2635 088 6562492 1 10/24/2013 CSO PEND

[CMayne]

" Since GM failed so miserably with the handling of the recall, they can handle the backlash. We do not have the personnel to keep up with the logistics of carrying out this recall. The rep conceded that GM sh!t the bed on this and understands our position."
Pretty much the case Scott. I started to post a link, but this sight would not let me. Really just a comment to GM and a link to YouTube...... Bob Dylan, Like a Rolling Stone. Somehow it just seems to fit!

[cville1987]

Just an FYI after dealing with a bunch of people and GM today on these rental cars. They do not need to have full coverage insurance, GM will pay the damage waiver fee insurance along with the daily rental fee. There are some dealers that are making people get full coverage but that is not the case.

[CMayne]

I found this to be an "interesting" article under MSN Money today. In reality it explains ALOT! GM has gone from making money through "bad supplier relationships" to making money through bad "buyer" relationships, IE: the Dealer. RIM, SLP and on and on.
This IS quoted from the article and the last paragragh pretty much says it all, even though the whole article is pretty spot on.


"GM’s Supplier-Squeezing Days Gave Birth to Flawed Models
Global Plan
GM’s plan was to develop its Ion, Cobalt and Opel Astra cars from the same mechanical platform, code-named Delta, these people said. That called for GM’s European operations to take the lead in developing the car jointly with Fiat, in which GM had taken a 20 percent ownership stake in 2000. The thinking went that the Europeans, small-car specialists, could engineer a model with more amenities and a racier ride that would command higher prices than the no-frills Chevy Cavalier, which had been on the U.S. market for two decades.
The effort ran aground over acrimony between GM and Fiat, which slowed the car’s development and endangered the U.S. operation’s deadline. GM and Fiat would eventually part ways through a bitter split that required the American automaker to pay $2 billion to exit the marriage in 2005.
As the plan to build a profitable “world compact” fizzled, GM patched Cobalts and Ions together with parts scavenged from other models. At the engineer meeting, Altman told attendees that GM’s U.S. compacts would share some parts with the Opel Astra, come up with some new ones and even take some from the aging Cavalier, said the person who was there.
Bad Reputation
GM also turned up the heat on its suppliers, especially Delphi, which had been spun off from the automaker in 1999 and still depended on GM for 90 percent of its business, according to a person familiar with the supplier.
GM had the worst supplier relations among major automakers from 2002 to 2005, according to an annual survey of more than 250 suppliers conducted by researcher Planning Perspectives Inc. of Birmingham, Michigan. In 2005, 85 percent of GM suppliers characterized their relationship with the automaker as “poor,” and 53 percent would “prefer not to do business” with the company or were “ambivalent” about it, according to the survey."

[Denise Trimble]

Tried to order two pieces, two separate orders, and GM cancelled both my orders.
I will keep trying.

Our guys are not issuing loaners, there are none to be had, here or at the rental companies. The customers who have called are still driving their vehicles, except the one fella who wanted a loner, and we found his Cobalt on blocks in the back yard anyhow!

Good luck, friends!